1 P U B L I S H I N G professional expertise distilled Oracle Siebel CRM 8 Developer's Handbook Alexander Hansal Chapter No.13 'User Properties' 2 In this package, you will find: A Biography of the author of the book A preview chapter from the book, Chapter NO.13 'User Properties' A synopsis of the book s content Information on where to buy this book About the Author Alexander Hansal has worked for various companies and governmental institutions as IT instructor and consultant. He started as a Siebel CRM instructor for Siebel Systems Germany in Since the acquisition of Siebel Systems by Oracle, Alexander has continued to support European customers as instructor and consultant for Siebel CRM and Oracle Business Intelligence. Strongly believing in the power of information sharing, Alexander regularly discusses Siebel CRM and Oracle BI related topics on his weblog ( 3 Oracle Siebel CRM 8 Developer's Handbook Siebel CRM, Oracles' market-leading Customer Relationship Management software, can be tailored to customers needs. In this book, the ambitious developer will learn how to safely implement customer requirements in Siebel CRM using Siebel Tools, Siebel's own integrated development environment.

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This book is a complete practical guide to Siebel Tools and how it can be used to implement custom requirements. The book teaches you to configure the Siebel CRM user interface objects as well as the underlying business layer objects by using real-life case study examples.

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In addition, you will learn to safely configure the Siebel data model. Understanding and using the Siebel Event Framework for automation is also a key focus area of the book. You will gain a thorough and solid understanding of integration objects to support EAI interfaces. Chapters on Siebel Workflow, Task UI, and scripting prepare you for the most complex automation requirements. This book uses a real-life case study to provide easy-to-follow examples for the majority of chapters.

The examples are radically practical and can be easily adapted to similar situations in Siebel CRM implementation projects. The book ensures that you know what you are doing and why you are doing it by providing useful insight along with detailed practice instructions. The book contains a multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics. When you have finished the book, you will feel prepared to participate in Siebel CRM implementation projects. In addition you will be able to teach the old dog some new tricks.

What This Book Covers Chapter 1, Siebel Tools and the Siebel Repository, introduces you to the user interface of Siebel Tools and the object definitions that form the Siebel Repository. Chapter 2, Developer Tasks, lays the foundation for a solid understanding of common tasks in the development cycle.