I’ve forgotten my Hotmail password, and I no longer have access to the phone number I set up on the account when I created it years ago. What do I do?

I’ve received many variations of this question in recent weeks. In particular it appears that when you’re traveling to different countries, Microsoft is now often requiring that even when you know your password you also must be able to provide a code that is sent to your phone or an alternate email address associated with the account. I cannot stress this enough: it is critical that you keep your recovery information up to date. Not doing so is, by far, forever should something go wrong. It’s also a way to end up unable to access your account until you return home after traveling. While many feel that the approach is somewhat -handed on Microsoft’s part, the reality is they’re fighting an incredibly difficult problem: account theft.

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I’ll review the steps I believe you’ll need to take, and explain why this is happening. Become a and go ad-free! I know my password, but Almost everyone that comes to me with this or a similar problem is convinced that they know their password, and that they’re typing everything in correctly, yet they still cannot log in.

Either through an account, simply being wrong about being right, or being faced with an additional security step from Microsoft, they’re blocked from logging in. On top of that, they do not (perhaps temporarily, while traveling) have access to any of the accounts or phone numbers that they’ve set up as alternates on their Microsoft / Hotmail / Outlook.com account. Thus when the account login process attempts to send a verification code to one of those accounts or numbers, it can’t be fetched.

The only approach that I’m aware of is to begin the account recovery process. Account recovery At the outlook.com login screen: Click on Can’t access your account? Progecad 2012 professional free download. The process begins by asking what kind of problem you’re having. In most all cases “I know my password, but can’t sign in” is the proper choice – unless of course you don’t know your password, or you have reason to believe your account has been hacked. When you make that selection, the page makes a suggestion: Don’t be annoyed by this.

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As I’ve written about before, you would be amazed at the number of times people mistype their own email address or password. I’m fairly convinced that this one suggestion on Microsoft’s part solves the situation for as many as one third of the folks who find themselves here.